Refund and Return Policy of Twitnaapo

Effective Date: November 28, 2024

At Twitnaapo, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a straightforward refund and return process. Below, you will find all the necessary information regarding returns, exchanges, and refunds to ensure a hassle-free experience.

1. Return and Exchange Eligibility

We accept returns and exchanges on items that meet the following criteria:

  • The product is in new, unused, and unworn condition.
  • The item must be returned with all original tags, packaging, and accessories.
  • The return or exchange request must be made within 30 days of the purchase date.

Please Note: Custom or personalized items cannot be returned or exchanged unless defective or damaged.

2. How to Return or Exchange an Item

To initiate a return or exchange, follow these simple steps:

  1. Visit our website: Go to www.twitnaapo.com and log into your account.
  2. Go to the Order History: Select the order you want to return or exchange.
  3. Request a Return/Exchange: Click on the item(s) you want to return or exchange and follow the prompts to request a return label.
  4. Prepare the Item for Return: Place the item in its original packaging, ensuring all tags, labels, and accessories are included.
  5. Send the Item Back: Ship the item back to us using the provided return shipping label.

Return Address: Twitnaapo
2368 Dobbin Rd,
Lebo, Kansas, United States
Zip Code: [Zip Code]

3. Return and Exchange Shipping Costs

  • Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or damaged. In such cases, Twitnaapo will cover the return shipping costs.
  • Exchange Shipping: If you are exchanging an item, the shipping cost for the new item is your responsibility, unless the exchange is due to a defect or error on our part.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy guidelines. If the item is in acceptable condition, we will process your refund. Refunds are typically processed within 5-7 business days after receiving the returned product.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or credit card provider, it may take a few additional business days for the funds to appear in your account.
  • Restocking Fee: Please note that certain items may be subject to a restocking fee of up to 10%, which will be deducted from your refund. This fee applies to returns for reasons other than defective or damaged items.

5. Damaged or Defective Items

We strive to provide the highest quality products, but in the unlikely event that your item arrives damaged or defective, please contact our customer service team at info@twitnaapo.com immediately. We will provide you with a prepaid return label and offer a replacement or full refund at no additional cost to you.

Required Documentation for Damaged Items:

  • Photographs of the damaged product.
  • Proof of purchase.

6. Final Sale Items

Certain items are non-returnable and marked as “final sale” on the product page. These items include:

  • Sale or clearance items
  • Customized or personalized products
  • Items marked as final sale at the time of purchase

These items are not eligible for returns, exchanges, or refunds, unless they are defective or damaged.

7. Exchanges for Size or Style

If you wish to exchange an item for a different size or color, please follow the same return process. Once we receive the returned item, we will process the exchange and send you the new item as soon as possible. If the requested size or color is unavailable, we will issue a refund instead.

8. Late Returns

Returns made after the 30-day return window will not be accepted unless the item is defective. If a return is attempted outside the return period, we will notify you that the item cannot be processed.

9. International Returns

For international orders, the return process is similar, but customers are responsible for return shipping costs. Additional duties or taxes incurred for international returns are the responsibility of the customer. Please ensure the item is shipped back in a manner that will clear customs.

10. Customer Service

If you have any questions or need assistance with your return or exchange, our customer service team is here to help! You can reach us via:

We are dedicated to ensuring that your return and refund process is as smooth and straightforward as possible.

Thank you for choosing Twitnaapo. We are committed to offering the best customer experience and hope you enjoy shopping with us!